Customer Reviews and Testimonials

"Fantastic team, really got me out of trouble during the outage. They have a wide range to choose from and good stock, very professional advice, industrial grade at very competitive prices. Plus they helped me load very delicately the big parcel (90kg) in my small Lexus. A great shop I’m happy I could rely on and would definitely recommend." 
- Francois, VIC


"What an absolute pleasure to deal with Josh at Macfarlane's in Brendale Qld. Couldn't have made it any easier to get the job done that I needed under pressure to meet deadlines. Very impressed with the attention to detail and with the follow-up phone calls, always keeping me in the loop as to what and when things were happening. Awesome job Brendale team!" 
- Brett, QLD

"Excellent speedy service! Daniel (Parts Manager - Clayton) was great and always in contact. We are in Canada. I ordered on line through wire transfer from our bank account  Wednesday and received at our home the next Thursday to our front door! Job well done! " 
- John and Pat, CANADA

"Just letting you know have received the generator today, many thanks for your quick delivery. Cheers" 
- Joe, VIC

"Thanks for the knowledge and service. Would recommend Joshua to friends and family." 
- Sonnie, QLD

"I have been dealing with Macfarlane's for around 10 years - in both hiring generators and having mine repaired and serviced. I've always found them to be more than helpful and they definitely demonstrate good knowledge around anything to do with gennys." 
- Chris

"Just wanted to thank you (Val) for the prompt service on Friday. I didn't really expect you to be able to do anything at such short notice, so it was a real surprise when I received the call on Friday afternoon to say everything was sorted. We got away this morning and will be sailing to Port Stephens on Monday, then to Queensland. I used the generator today for a couple of hours and it ran perfectly. Please thank Adrian for his prompt and efficient work."
- David, NSW

"Great Service" 
- Steven, QLD

"I would like to thank John Ridgeway (Hire Manager) in Brendale for his great service over the last 6 weeks. This man has been very good to our family, making sure that our generator is topped up and has a service when needed. Even giving up some of his Sunday's to make sure that we have power to our home, this I believe is above and beyond good service. Well done John we shall miss your smiling face, but not that noisy generator. Thanks to all at Macfarlane's for your help."
- Gail, NSW

"Just thought I'd let you know that the generator smashes our heaviest load at around 30-35% of its capacity, pretty much as expected. This is the second genny I've bought from Macfarlane's and they've both been winners! Also allow me to note that you have been very diligent attending to what much be a pretty small scale in the scheme of things, which having been in pre-sales and sales myself in previous roles is much appreciated. Finally, please extend my thanks to your driver who dropped it exactly where we wanted it with commendable skill. Cheers."
- Charles, VIC

"Thank you both (Daniel and Steve) for your fantastic service!" 
- Anita, WA

"I dropped my Cromtech 2.4kVA generator into the Brendale shop unexpectedly on Friday afternoon and it was serviced and sorted by Tuesday mid morning, warranty service was fantastic. Byron and Darryl went out of their way to help me out, thanks very much, great service. Thank you! " 
- Lyall, QLD

"Your hire team was extremely helpful and knowledgeable. They were really great and I was very impressed with their level of service."
- Andrew, VIC

"Val Santos and his team at Macfarlane Generators in Seven Hills, NSW, are brilliant to do business with. Their service on our equipment is prompt and reliable and the informaton they offer on their equipment for sale is extremely helpful. I highly recommend Macfarlane Generators. 5 Stars! " 
- Virginia, NSW

"Due to a scheduled power outage, we had to hire a generator to run registers, ePOS terminals, fridge/freezers. I call Macfarlane Generators and received fabulous advice on how to go about setting up a generator for the day. Rick's advice was 'spot-on' and our day ran without incident. Thanks!" 
- Pinewood Quality Nursery, VIC

"We'd highly recommend this company. Excellent service from all staff and very helpful when we had generator problems while travelling around Australia." 
- Greg, QLD

"Thanks Rod. She (generator) is running beautifully and I'm extremely happy with it, also now because of your email and the support your willing to back up behind your product, I'm stoked. Good customer service is becoming rare these days, so well done macfarlane and crew. " 
- Nathan, VIC

"Very happy with the generator - even had go use it a few weeks ago during a blackout." 
- Richard, VIC

"Fixed my generator good service and helpful thanks guys" 
- David, NSW

"Great service and excellent product knowledge from Joshua at Brendale. Returned and purchased a Cromtech 2.4kw generator and after using it last weekend very impressed as it met all my expectations as Joshua said it would. Thoroughly recommend these guys knowledge and honesty. " 
- Mark, QLD

"Part received in record time and installed, ready for the weekend. Sensational service (Mark - Parts Sale). Thank you very much. Cheers."
- Brian, VIC

"Impeccable service! We've gone to the Macfarlane team twice when we've had different issues with our 8kva generator. Both times they have been nothing but friendly, helpful and understanding. They are very considerate of the fact that we need our generator to run our business and do an excellent job in the quickest time-frame possible. Honest, reliable company - highly recommend."
- B Young, QLD

"Awesome service from Josh Clenton at Macfarlane Generators, Brendale. Took in a Yamaha generator for recall work 3 days before Christmas, expecting for it to take several weeks with Christmas/New Year shutdowns. Josh went out of his way to source the part, have the repair completed and the unit tested and ready in a little over 24 hours. He and the mechanic are worth their weight in gold."
- Byron, QLD

"Big Thank you Macfarlane Generators. What an absolute pleasure it was to receive the best customer service, honesty and advise from your salesperson Joshua, when purchasing my new generator yesterday... Smooth sailing from start to finish, I will be sure to recommend you guys to everyone, I have never had a purchase so painless and uncomplicated... See you when it is due for a service... Stay Safe."
- Greg, QLD

"Very happy with the service, communication and prompt delivery received. Would be completely happy to recommend." 
- G McIntyre, VIC

"Excellent service, got a good deal, looks like a great product." 
- Steve, QLD

"Great customer service." 
- Kristian, VIC

"Fabulous to deal with. Joshua was fantastic he helped make the purchase of our generator very easy. Definitely recommend the company and Joshua and we look forward to future dealings." 
- Michael, QLD

"Went beyond just supplying they supplied a coil then  carburettor that has been no longer made and  i fitted and generator started first pull. Will continue to deal and my son will buy more generators as pleased with the service." 
- Ian, VIC

"We purchased a home backup generator from Macfarlane but, trying to be loyal, elected to use our regular tradies to do the electrical and gas connections. That was where we went wrong. Having looked at the auto switch and installation requirements our electrician put his hands up and we subsequently found out that the gas connection wasn't compliant. We contacted Rod at Macfarlane and he arranged for an electrician with experience of this product to complete the installation and then (when it was commissioned and we found that the gas connection was incorrect) he saved the day again by getting us the right plumber. He even sent a technician back when the plumber was here to make sure that everything fired up and worked correctly - it did. Full marks to Rod and Macfarlane. If you are looking to install a home backup generator we would highly recommend Macfarlane."
- Ray, VIC

"Joshua at Brendale provided great service and the best price for me. He covered my individual requirement to confirm the most suitable generator. Also offered to attend property and assess power consumption under varying conditions. Highly recommend visiting [Macfarlane] Generators in Brendale." 
- Dan, QLD

"Happy with customer service, it was friendly, helpful and informative." 
- Leo, VIC

"John and the team at [Macfarlane] generators are the team to go to for any generator issues. They exceeded my expectations in every way, from exceptional customer service to timely updates and finally resolving multiple issues to get me on the road again.

I own a mobile coffee business so having a generator issue fixed in a timely and cost effective way is of uttermost importance. I came across [Macfarlane] generator by chance as the mechanic who usually looks after it was leaving on a 4 week holiday and didn’t have time to fix what turned out to be a major issue.

I didn’t want to take it to Generator Power who used to service it years ago. I recall their abysmal service where I would take it in for routine maintenance or an issue, only to have the generator break down again a few days later. They replaced every imaginable part only to have it break down time after time almost sending me broke.

Thanks again guys at [Macfarlane] generators, looking forward to seeing my customers again tomorrow." 
- Kres, NSW

"Great service, fast turn around time on load banks." 
- Silver Flash, NSW

"These guys are great people to hire from! Easy, reliable, ready to go on arrival and very polite. Highly recommend them to anyone looking to hire a generator." 
- H&H Polished Concrete, NSW

"Cannot fault the service from John and Tim at Macfarlane generators, had some running issues without generator at the yard and needed information ASAP to get the power pack up and running, within the hour I had the information I needed and was back up and operating with John even going over and above after receiving my tech support to double check the issue was rectified. 10/10 would recommend." 
- Josh, NSW

"Excellent products and excellent service. Valiente is a pleasure to work with." 
- Narvaez, NSW

"Good old-fashioned professional service. Friendly and not stressed to get you off the phone. Thank you for your prompt service." 
- Andy, NSW

"Great Experience. Highly recommended for sales, spares, hire and  servicing of generator." 
- Natii, VIC

"Always get great service from Andy in the hire department. Easy pickup and drop off. Cannot fault the aerial and reliability" 
- Andrew, NSW

"Very happy experience! Sales person Scott tried everything he can to help, he explained everything very patient. Good company and good people!" 
- Jianfeng, VIC

"Excellent service, went above and beyond. Thanks guys." 
- Josh, QLD

"Purchase process was easy and quick. Delivery taken quicker than anticipated. Support was excellent and was able to guide us through some troubleshooting issues quickly and easily. Great service!" 
- Kassie, VIC

"Josh, [knew] exactly what he was talking about and supplied us with a great product at the right price. I would recommend Macfarlane's to you, a good local Aussie business." 
- Ken, QLD

"I would like to say THANK YOU to Josh at Brendale. I had looked at the internet information on the generator I wanted to buy. I then noted Macfarlanes at Brendale were service agents. Gave them a call and spoke to Josh. He answered all the technical questions I asked with clear answers and in a very good manner. As a result, I thought "that is the business I will buy from". I actually drove across Brisbane to collect the generator at Brendale. I was given a clear demo on how to use the generator. Good customer focus and help is a priority with Josh and the team at Brendale." 
- Mal, QLD

"The whole team at Macfarlane Generators were amazing to deal with. We drove from the Sunshine Coast to have my coffee van generator assessed as they were the most helpful over the phone and provided good advice. The team were very honest with the possible outcome/charges that I may need to spend on my unmaintained generator. The team worked overtime and were able to install a brand new generator whilst we were there, to save me having to miss a few days work and also the drive back down to Brendale on an other day. 
Overall very happy with the service we received, would highly recommend to anyone needing assistance/servicing of a generator!!" 
- Renee, QLD

"These guys [Scott and Mark] are an absolute first rate unit! Instead of me paying for something I had no idea about they honestly dealt with my problems without charge. Most people would have stung me! Can’t thank both gentlemen enough!!" 
- David, VIC

"These guys are very helpful, with servicing & suggestions, there wouldn't be a reason to go anywhere else." 
- Gary, QLD

"Staff are knowledgeable, there happy to demonstrate generators, worth it hear how they sound." 
- Michael, VIC

"Always a pleasure. Thanks Rick." 
- Matty, VIC

"Trevor and Josh at MacGen went above and beyond to help us when we needed a new generator. They could have just sold us the generator we thought we wanted (like the previous place did) but instead they asked us to bring our food truck in to make sure it was the right size for us. They went through all our equipment taking peak current ratings. In the end they concluded that we’d be okay with our first choice of generator and didn’t try to sell us something bigger than we really needed. They also took their time to go through best practices using the unit to get longevity out of it. We chose to go to [MacGen] because a few of their employees had approached us at events (during their days off) to recommend their place for servicing. Employees going out of their way to recommend their workplace on their day off says a lot about a place in my eyes." 
- Wayne, QLD

"Just had the most amazing customer experience from Mark. Mark's knowledge, experience and prompt service resulted in urgent parts for a CAT genset being delivered to WA in under 24hrs." 
- Greg, VIC

"Excellent customer service from Joshua. He organised a quick turnaround on fixing a faulty generator and got us out of a pickle by doing that. Great workshop team too. Highly recommend Joshua and the team from Macfarlane for generator service." 
- Clarry, QLD

"Very knowledgeable on their products." 
- Aaron, VIC

"Josh was great. I arrived just before closing time and Josh bent over backwards to help. He ran through the pro’s and con’s of a number of generators and even started the one I was interested in. Great service - highly recommended." 
- John, QLD

"I had bad experience with other generator service providers. But service department in Macfarlane solved the problems with my set in few hours. Also, they managed to arrange onsite service and repairs quickly on single call. Saved my time. Highly appreciate!" 
- Natii, VIC

"Drove in yesterday to ask their advice! Overwhelmed by their response! Trevor picked issues with our Highly recommend this friendly helpful staff. generator immediately." 
- Valda, QLD

"I am a committee member of a small body corporate in New Farm and I met with Macfarlane's Josh and Trevor yesterday to work out our generator needs. I was very impressed with their professionalism. Not only are they knowledgeable in their respective roles, but you know that they have one thing in mind....to give you a hand and save you a quid!! Good guys both of them!!" 
- Michael, QLD

"Your one stop shop for all motorised power generation gear, to assist you with power outages" 
- Alex, VIC

"Thanks for your expertise & excellent service! You were so helpful on the phone when assisting us [in choosing] the right generator for our needs. I really appreciated the demonstration & the help with putting it in the car." 
- Tiffany, QLD

"Thank you all for the repair on my generator. Outstanding service and assistance with the warranty. Thank you" 
- Matt, QLD

"Scott and his team understood my situation being off-grid and my dependence on my generator. They identified and fixed my problems within the timeline they said. Cannot recommend them highly enough, a significant difference compared to the manufacturer of the generator Pramac, who provided no support and little to no coverage under warranty and went out of their way screw me over. I would never buy a Pramac generator again" 
- Michael, VIC

"Very easy to deal with" 
- Mal, NSW

"Scott is very professional and goes [the] extra mile to deliver. Helped me out when I really needed a generator living in the Dandenongs with recent storms. The generator [is] a 700ie I would recommend to anyone.Thanks again, Scott." 
- Darren, VIC

"Absolutely great help with parts and information. Mark has been so helpful when I need spare parts. He goes above and beyond to assist even when the generator was not purchased there. Will continue to use for all my generator needs in future. Thanks." 
- Gmanau, VIC

"Great customer service, knowledge, recommendations and follow up. Many thanks Scott [Mansel]." 
- Roger, VIC

"Highly recommend Macfarlane generators, knowledgeable and willing to help with any questions that I asked." 
- Peter, VIC

"Very friendly and efficient service from Erin in spare parts!"
- Tim, NSW

"An Allen key had fallen into the cooling fan of my 20 year old Italian made generator, destroying the fan. I thought my chance of finding a replacement fan was very slim, until I contacted Macfarlane Generators. Erin was amazing, she located a new fan within a day and had it delivered a few days later, keeping me fully informed during the process.  Macfarlane Generators will be my go to if I ever need parts in the future. Thanks."
- Camp Carnage, NSW

"These guys are THE BEST. Highly recommended. Nice bunch of guys, happy, polite, knew their stuff. Great quality workmanship for a great price. THANK YOU so much for looking after us today."
- Jane, QLD

"Josh handled my initial enquiry in an efficient manner and this excellent service continued when I drove down (from Caloundra). The team were quick to diagnose and fix the fuel issue in my Onan 3600 generator as well as tuning the output settings. Thanks to all at [Macfarlanes]"
- William, QLD

"Purchased a 6kva generator and was exceptionally happy with Macpharlanes during the process. Josh was very helpful and patient, helping to ensure we got the right generator. Would highly recommend: great service and ongoing support to back it up."
- Stephen, QLD

"Great service and quality care to my problem. Thanks"
- Norman, VIC

"Perfect immediate service. Happy with the price. Excellent communication"
- Adam, VIC

"Macfarlane Generators support in prioritising and repairing my Cummins Onan 5.8kv is extremely appreciated. Shout out to Mark (spare parts), Alan and The Wiz for repairing the generator and getting Kaffeine Shotz back making coffee"
- Kaffeine Shotz, VIC

"Experts. Couldn't be happier with the timely and cost effective repair of our 185kVA machine. 7 Stars"
- Level Electrical & Air Wagga Wagga, NSW

"Brilliant. The team are all exceptional at Brendale. Their service is professional and thorough and I must add they go above and beyond. I am so grateful to know I’ve had the best look after me today, tomorrow and in the future. Kindly Regi from Buzzbean Mobile Coffee."
- Regina, QLD

"I don’t normally leave reviews but these guys deserve a wrap. I purchased a generator from Macfarlane and had installed in my Motorhome at another business. Unfortunately there was an issue with an in internal part that required replacement under warranty. This is where the team at Macfarlane really stand out. They sent two of their guys to diagnose the problem. They then arranged for the genset to be removed/uninstalled from the motorhome at their cost. They then took the genset back to their workshop, carried out the required testing and repairs and arranged for it to be delivered and reinstalled all at their cost and within a week. After sales service is something that many businesses struggle/fail to deliver, NOT these guys. They get a 10 out of 10 from me and I would highly recommend them to anyone needing a generator."
- Wayne, QLD

"I recently purchased a portable Generator from Macfarlane Generators, Brendale, QLD. Their customer service was excellent. Big thanks to Josh for his thorough and knowledgeable advice around our purchase. Would recommend to anyone in the market for a new Generator or any of your Generator needs."
- Joshua, QLD

"I just want to acknowledge Josh at the Brisbane Branch of Macfarlane Generators. Josh Sold us a 9kVA MAXWATT MX (9000ES). His sales service was excellent very prompt and everything we expected when we collected the Generator. You would be stupid not to buy from this firm and Josh put the icing on the Cake. Thanks Josh."
- Daryl, QLD

"Many thanks for your help and advice. I would not hesitate to recommend you (Daniel) and your company."
- Keith, UK

"I took a 2kva generator to be looked at and from the first contact, I felt like I was a long term customer each person I spoke to listened to what I had to say and were polite and courteous. I can understand why this business has been around for as long as it has. I would not hesitate to recommend anyone to go a see them for anything to do with generators big or small the would not be disappointed."
- Gregory, QLD

"Thank you to Byron (Sales), John (Workshop) and the team at Brendale. They were responsive, friendly and incredibly helpful. They got our generator back up and running quickly which has allowed us to get back on the road and helping people. Thank you again for your wonderful service." 
- Meagan, QLD 

"I greatly appreciate all of your help that you (Daniel and Steve - Parts) have provided and your companies fantastic service and would recommend your company to anyone."
- Wayne, FIJI

"Totally satisfied with the service"
- Ben, VIC

"Just a short note to thank you (Ian) and your team for organising the new generator for Camp Duckadang. It is all wired in and working perfectly. We had a need to use it recently with power out to the camp for several hours whilst we had guests at the camp. It is able to supply the power needs for the whole camp, and is quiet and economical." 
- Ian, QLD

"Thanks for the great service - carb etc. arrived yesterday. Good work!"
- Ken, VIC

"I needed a new microswitch for my Kipor generator. As i live 120kms away from this business they were good enough to do it while i waited. Prompt efficient service, thanks guys. 
- Richard, NSW

"Rick (from hire) really helped us out and we really do appreciate it. Couldn't ask for a better product and service. Rick talked me through it and it worked perfectly, didn't miss a beat. I'll be using Macfarlane for all my generator needs and will pass the word on to other companies. Thanks again."
- Clint, VIC

"Thank you so Much to Byron and the boys from Macfarlane. Our Coffee Vans Generator was faulty and the boys organised a full refund and installation of a replacement in record time. Even going above and beyond with helpful after sales service to get us back up and running. Cannot recommend them enough, cheers Lads!"
- BLVD Bar Cafe, QLD

"Thank you Val and crew for helping me with the purchase of our generator for our stable complex. Val was constantly keeping in touch and letting me know what was happening with every step. Our gennie arrived in perfect condition and I even got a message from Val a few days later to see if everything was ok with it. Best customer service ever. More than happy to comment further if anyone needs more recommendation for this company. Thank you Val - you guys are the best!!"
- Karen, NSW


"Everything went really well and [I was] extremely happy with your help. Will now be purchasing all our generators through you."
- Rob, VIC